1. Join

Click the [Sign Up] link and fill out the form to create your account.
Once your account is created, you’ll enjoy benefits such as discounts and reward credits.
Your order and shipping information will also be saved, making it easy to track your purchases.

2. Order

Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.

3. Payment

We accept the following forms of payment:
- Credit Card
- Visa
- MasterCard
- American Express
- Discover
- PayPal (recommended)

4. Shipping

Shipping Method : Korea Post EMS

Shipping Area: Asia, North America, Europe, and other selected regions.
Please note that if EMS service is not available in your area, your order may be canceled.

Shipping Rate: Shipping fees vary by region. Please check the applicable rates during checkout.

Delivery Time : 5 - 30 days

Please note that certain products or destinations may require additional time for processing and delivery.

Important: Orders will be shipped once payment has been successfully confirmed.
If you wish to request an exchange or return, please contact our customer service center for assistance.

Shipping Information

We ship via Korea Post EMS.
Estimated delivery times are as follows:

• Asia: 3-14 business days
• North America: 7–30 business days
• Europe: 7–30 business days

Please note that some items or destinations may require additional time for processing and delivery.

We appreciate your understanding.

Shipping Process After Payment Confirmation

Your order will be shipped within 3 business days after payment has been confirmed.
If you wish to request an exchange or return, please contact our customer service center.

Customs and Duties

International shipments may be subject to import duties and taxes, which are the responsibility of the recipient.
These charges are imposed by the destination country, and we have no control over them.

If the recipient refuses to accept the parcel, the shipment will be returned to Korea and will not be re-shipped.
All related expenses (including round-trip shipping fees, customs duties, etc.) will be deducted from the refund amount.

Cutomer Service |  info@c-o-e.kr

Please leave your email address, and we will get back to you with further information after reviewing your inquiry.

1. Return Address

3F, 19, 160-gil, Gangnam-gu, Seoul, South Korea

2. General Policy

Please note that we only accept returns, not exchanges.
A refund will be processed after the returned item has passed our inspection.

2-1. Order Cancellations (Before Shipment)

You may cancel your order in the following cases:

• Your order status remains “Pending” and the cancellation request is made within 24 hours of payment. (If your order is still pending, please contact customer service.)
• Your order has been delayed for more than 10 days after payment and no delay notice has been received.
• The item is out of stock.

2-2. Returns (After Shipment)

Returns are accepted in the following cases:

• You received a product different from your order.
• The product you received is defective or damaged.

Return Instructions

1. Submit a return request via your order details page within 3 days of receiving the product.
2. Email us at info@c-o-e.kr with your return request.
3. Our customer service team will respond via email to guide you through the process.
4. Returned items must be in original condition, with all tags, labels, and packaging intact.
   • Please include your order number, name, and user ID with the returned package.
5. Returns must be sent via EMS COD (Cash on Delivery).
   • If COD is not available in your region, please include the prepaid shipping receipt in the package or email a scanned copy. We will verify the receipt and refund the shipping cost upon return approval.

⚠️ Returns sent without prior approval from customer service will not be accepted.

⚠️ Even for defective or incorrect items, products must be returned in unused condition, with all original packaging and tags attached.

⚠️ Include all original components and any free gifts (if applicable) with your return.

✔️ Shipping fees due to our error will be covered by us. If EMS COD is unavailable, please provide proof of payment as mentioned above.

3. Returns Not Accepted

We do not accept returns in the following situations:

• You changed your mind about the item (e.g., size, color, personal preference)
• The return involves shoes, bags, or accessories
• The product is damaged due to customer mishandling
• The return was not approved by our customer service team

4. Items Considered Non-Defective

The following do not qualify as defects:

• Products that were originally manufactured without tags or labels
• Wrinkles or creases caused by shipping
• Slight imperfections or uneven finishes due to mass production

5. Refunds

Refunds for returned or cancelled orders will be processed within 3 to 5 business days after approval.

Please note that, depending on your credit card issuer's billing cycle, the refund may not appear until the next billing statement.